Limited-membership credit union; $780 million assets; 100 employees
Client Need:
Disciplinary problems sometimes arose in this close-knit employee group where everybody knew everybody (and their kids). Longstanding personal relationships between employees, supervisors, and members made managers hesitant to take needed disciplinary action.
Our Solution:
We designed a Discipline Without Punishment process that was tailored to the unique culture and needs of this small financial institution. One key element was coaching supervisors to have not just the skills but also the courage to confront people problems.
Successful Result:
With ten years of experience, the Discipline Without Punishment continues to work successfully. Performance issues are now confronted in a way that solves the problem, supports the values of the organization, and enhances relationships between managers and employees.
